Return & Refund Policy

Welcome to Velmont. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return and refund policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

Items must be unused, unworn, and in their original condition.
Products must be returned in the original packaging.
Proof of purchase or order confirmation is required.
Items must not show signs of misuse, alteration, or accidental damage.

The following items are generally not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Products damaged through improper use

Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to the original payment method used for purchase.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Exchanges

We only replace items if they are:

Defective
Damaged during shipment
Incorrectly delivered

Please contact our customer support team before sending any item back for exchange.

Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was received
The item arrived damaged
The product is defective

We recommend using a trackable shipping service for all returns.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has entered processing or has been shipped, cancellation requests may no longer be accepted.

Non-Delivery Claims

If your package has not arrived within the estimated delivery period, please contact us and we will assist in investigating the shipment with the carrier.