Shipping policy

Shipping Policy

Welcome to Velmont. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing

  • Orders are typically processed within 1–3 business days after payment confirmation.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • Processing times may be extended during holidays, promotional periods, or high-volume order periods.

Shipping Times

Estimated delivery times:

  • United States: 3–10 business days
  • Canada: 5–15 business days
  • International Orders: 7–20 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Shipping destination
  • Package size and weight
  • Selected shipping method

Free shipping offers may be available on qualifying orders during promotional periods.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Please allow up to 48 hours for tracking information to become active.

Customs, Duties, and Taxes

For international orders, customers may be responsible for:

  • Import duties
  • Customs fees
  • Local taxes
  • Other charges required by the destination country

Velmont is not responsible for delays caused by customs inspections or clearance procedures.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If incorrect or incomplete information is provided:

  • Delivery may be delayed.
  • Additional shipping fees may apply.
  • The package may be returned to the sender.

Velmont is not responsible for lost or undelivered packages caused by incorrect address information provided by the customer.

Lost, Stolen, or Damaged Packages

If your order is lost, damaged, or marked as delivered but cannot be located, please contact us within 7 days of the delivery date.

We will work with the shipping carrier to investigate the issue and provide assistance where possible.

Delivery Delays

Shipping delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Natural disasters
  • Carrier delays
  • Customs processing
  • Transportation interruptions
  • Public holidays

Velmont is not responsible for delays caused by these circumstances.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Store Name: Velmont
Email: ngochiep82410@gmail.com
Address: 738 Bantry Ct, Sunnyvale, CA 94087, USA

Effective Date: June 18, 2026.